For providers

Staffing solutions for assisted living and residential care providers

Genesys supplies qualified independent contractors when your schedule has a gap, for one shift or on a standing basis.

How providers use Genesys

Primary supplemental staffing resource: Your first call when your own team cannot cover the schedule.
Backup staffing agency: A second source for the shifts your primary agency cannot fill.
Short-notice coverage: Call-outs and same-day gaps, including evenings, overnights and weekends.
Temporary staffing: Cover a vacancy or a leave while you hire or wait for someone to return.
Recurring staffing: The same shifts each week, staffed on a standing schedule.

Nobody is sent to your program on trust alone. These five checks sit between an application and a shift at your door.

Step 1
Application and review
Every contractor applies with their roles, experience, availability and the areas they work in. Genesys reviews each application before anyone is invited further.
Step 2
Documents checked by a person
Certificates are uploaded and checked by Genesys staff, against the issuing registry where there is one. Nothing a contractor uploads is accepted automatically.
Step 3
Expiry dates tracked
Each credential carries its expiry date. Contractors are reminded before it lapses, and once it expires they are not offered shifts that need it until a renewal is verified.
Step 4
Cleared for your program
Your requirements are recorded for your organization and for each location: credentials, background check, orientation and anything else you ask for. Where you require it, a contractor must be cleared for your program before being offered your shifts.
Step 5
Checked again for every shift
Before a shift is offered, the system confirms the contractor holds the role, has every required credential valid on the day of the shift, is available, and is not already booked.

1Send a staffing request with the role, date and times.
2A coordinator confirms the details and your requirements.
3We offer the shift to contractors who hold the right credentials, are cleared for your program and are available.
4You receive confirmation of who is coming.